Refund Policy for Samzuga Skills
At Samzuga Skills, we strive to ensure that our users have a positive experience when working with skilled professionals and artisans on our platform. However, we understand that there may be occasions where a refund is necessary. This Refund Policy outlines the conditions and procedures for requesting refunds.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
- The service provided by the vendor or artisan is significantly different from what was agreed upon or described on the platform.
- The service was not delivered within the agreed-upon time frame, and the delay significantly impacts the user’s project or business.
- The service quality was unsatisfactory, as determined by an objective review of the work and communication between the client and vendor.
- Any other circumstance where the client is entitled to a refund under applicable consumer protection laws.
2. Refund Request Process
To request a refund, the following steps must be followed:
- Submit a Refund Request: The client must submit a refund request within 7 days of receiving the final deliverables from the vendor or artisan.
- Refund requests can be submitted through the Samzuga Skills platform via the Dispute Resolution Center or by contacting our customer support at [email protected].
- Provide Necessary Details: The client must provide the following information:
- A detailed explanation of why the service was unsatisfactory.
- Supporting documentation or evidence (e.g., screenshots, contracts, communication logs) showing the issue or discrepancy.
- Any attempts made to resolve the issue directly with the vendor.
3. Refund Evaluation Process
Once a refund request is submitted, the following procedure will be followed:
- Review by Samzuga Skills Team: Our customer support team will review the request, communicate with both parties (client and vendor), and assess the validity of the claim.
- Resolution Timeline: We aim to resolve all refund requests within 14 days of submission. The resolution may result in:
- Full refund: If the claim is found to be valid and significant discrepancies in the service are proven.
- Partial refund: If part of the service was satisfactory, but certain elements were deficient.
- No refund: If the claim is not substantiated or the issue falls outside the scope of the refund policy.
4. Conditions for Non-Refundable Transactions
The following cases may not be eligible for refunds:
- The service was delivered as described, and the client’s dissatisfaction is due to a change of mind.
- The client approved the final deliverables without raising any concerns or issues within the required time frame.
- The service provided falls under categories explicitly marked as non-refundable on the platform.
5. Payment Method Refunds
Refunds will be processed through the original payment method used by the client. Depending on the payment provider (e.g., Paystack), refunds may take up to 10 business days to reflect in the client’s account.
6. Dispute Resolution
If the client and vendor are unable to resolve an issue directly, Samzuga Skills will mediate the dispute. Our Dispute Resolution Team will work to ensure a fair outcome based on the evidence provided by both parties.
7. Amendments
Samzuga Skills reserves the right to update or amend this Refund Policy at any time. Any changes will be communicated to users and will apply to future transactions made after the policy is updated.
8. Contact Information
If you have any questions regarding this Refund Policy, please contact our customer support at:
- Email: [email protected]
This Refund Policy aims to ensure that all clients and vendors on Samzuga Skills have a fair and transparent process for resolving service-related issues.