Privacy Policy

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Privacy Policy for Samzuga Skills

Effective Date: 1/11/2024

At Samzuga Skills, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data of users, including professionals, artisans, and clients, who interact with our platform. By using Samzuga Skills, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

A. Personal Information:

  • Registration Data: When you sign up for Samzuga Skills, we collect your name, email address, phone number, location, and password.
  • Verification Data: For KYC (Know Your Customer) purposes, we may collect identification details, including government-issued ID, proof of address, and other necessary verification documents.
  • Payment Information: Payment details such as bank account numbers, credit card details (processed via Flutterwave, and Paystack), and billing addresses may be collected to facilitate transactions.

B. Non-Personal Information:

  • Usage Data: We collect data on how you use our platform, including pages viewed, services purchased, and the time spent on different areas of the website.
  • Device Information: Information about the device and browser you use to access our platform, including IP addresses, browser type, and operating system.

2. How We Use Your Information

We use the information collected from users for the following purposes:

  • Account Setup and Management: To create and manage your account, verify your identity, and allow you to use our platform.
  • Transaction Processing: To process payments between clients and professionals/artisans using third-party payment processors (e.g., Flutterwave, and Paystack).
  • Communication: To send you important updates about your account, services, or our platform, including marketing communications (which you can opt out of).
  • Improving Services: To monitor usage, trends, and activities to improve our website's functionality and to develop new services.
  • Security and Fraud Prevention: To detect and prevent fraudulent activities, account takeovers, and breaches of our terms of service.
  • Compliance: To comply with legal obligations, such as Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.

3. How We Share Your Information

Samzuga Skills will not sell or rent your personal information to third parties. We may share your information in the following circumstances:

  • With Payment Processors: We share your payment information with Paystack to facilitate secure transactions.
  • With Service Providers: We may share your data with third-party service providers that help us operate our platform, such as cloud storage, hosting, and customer support tools.
  • For Legal Reasons: If required by law or to respond to legal requests, we may disclose your information to governmental authorities or other third parties.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the new entity.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. In addition, we retain personal data to comply with legal obligations, resolve disputes, and enforce our agreements.

Once your account is closed or inactive, we may still retain your data for up to five years to comply with regulatory requirements (e.g., AML/KYC laws).

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: We use secure encryption protocols (SSL/TLS) to protect data transmitted between your device and our platform.
  • Access Controls: We limit access to personal information to authorized personnel who require it for their job functions.
  • Security Monitoring: We continuously monitor our systems for potential security vulnerabilities and threats.

However, please be aware that no security system is completely foolproof, and we cannot guarantee the absolute security of your data.

6. Your Rights

As a user of Samzuga Skills, you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request corrections or updates to your personal information if it is inaccurate or incomplete.
  • Deletion: You can request the deletion of your personal information, subject to certain legal or regulatory obligations.
  • Objection to Processing: You have the right to object to certain uses of your data, such as marketing communications.
  • Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used format.

To exercise any of these rights, you can contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our platform. This helps us personalize your experience and analyze site traffic. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of the platform.

8. International Data Transfers

If you are accessing Samzuga Skills from outside Nigeria, please note that your personal information may be transferred and processed in Nigeria or other countries where our service providers operate. We take steps to ensure that any data transfers comply with applicable privacy laws.

9. Changes to This Privacy Policy

Samzuga Skills reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

This Privacy Policy explains how Samzuga Skills protects your personal information and gives you control over how it is used. By using our platform, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.